GRIEVANCES AND REDRESSAL COMMITTEE

Grievances Redressal Committee (GRC)

The Student Grievance Redressal Committee of M.A.M. B-School aims to resolve student grievances with the utmost integrity, fairness, and confidentiality. The committee operates with a strong commitment to maintaining the highest standards in addressing and resolving issues raised by students. The GRC is committed to protecting students' rights and developing a responsive attitude among the students to maintain a positive educational atmosphere in the college.

Objectives

• Creating a platform for students to express their grievances freely without fear and with complete confidentiality.
• Establishing a mechanism for speedy and expeditious resolution of grievances.
• Providing appropriate counselling to students during the grievance resolution process.
• Nurturing a harmonious relationship among students.
• Promoting a positive and inclusive educational atmosphere within the college.

Functions

• To review and analyse the grievances submitted by students, considering their credibility and validity.
• Conduct unbiased investigations to gather relevant information and diverse perspectives.
• To ensure adherence to the principles of natural justice when addressing grievances.
• To report with recommendations to the Vice Chancellor of the affiliating university, if necessary.
• To collaborate with relevant stakeholders, such as faculty, administration, and students, to address systemic issues and prevent future grievances.
• Regularly evaluating and improving the grievance redressal process based on feedback and best practice.
• To maintain precise records of grievances, documents of the actions taken, and the outcomes achieved.

Regularity of meeting

• Regular Meetings: The committee conducts two formal meetings at the beginning and end of each semester to discuss the grievance redressal mechanism and address any grievances students raised during that particular period.
• Ad Hoc Meetings: In addition to the scheduled meetings, the committee convenes special meetings whenever necessary. These meetings are specifically conducted to promptly address urgent or time-sensitive grievances that may arise between the regular meetings.

Grievances and Redressal Mechanisms

Grievances submission method:

Students with genuine grievances can seek redressal by following these methods:

• Direct Approach: Students may approach their Class Coordinator or Head of the Department (HOD) to discuss their grievance.
• Email: Grievances can be submitted through email at grievances@mambs.com.
• Complaint Box: Students also have the option to drop their complaints in the designated grievance box located in the office room.

Additionally, the committee retains the authority to initiate an investigation on its own, even without a formal complaint. However, it is essential to note that submitting false or unsubstantiated complaints may lead to disciplinary action.

Grievance Redressal Process

The grievance redressal process involves the following steps:

• The concerned class Coordinators, Mentors, and Department Heads handle grievances at the departmental level.
• The student coordinators and staff coordinators of the grievance redressal cell assist in communicating and resolving the grievances at the department level.
• Unresolved grievances at the departmental level are referred to the Grievance Redressal Cell of the institution.
• The Committee schedules a date for the formal hearing of the complaint.
• The grievance redressal committee provides a final resolution or decision within one week.
• The committee closes the grievance and prepares a report inclusive of action taken and impact analysis to be submitted to the principal within one week of the inquiry day.
• The system continuously seeks feedback to improve the redressal process.

Complaint Management Mechanism

To ensure transparency and accountability, the institution maintains a complaint management mechanism that includes the following:

• Monthly Report: An online monthly Status Report detailing the number of grievances received, disposed of, and pending is submitted to AICTE via the online feedback report on the AICTE web portal.
• The contact details of the Grievance Committee members, including their names, contact numbers, and email IDs, are displayed on notice boards or flex boards near the office.

Roles & Responsibilities of the committee members